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FAQ

ABOUT US

Who are we?

At Alure Apparel, we specially design and curate clothings to inspire and celebrate women's beauty./ We offer refined looks that feel tailor-made with expert craftsmanship from fabric to color to cut.

Our commitment to remarkable quality is evident in each of our pieces. Every seam, every cut, every intricate detail is thoughtfully chosen for lasting wear, enduring beauty and flattering style.

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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      SHIPPING

      Do you provide free shipping?

      Yes, we provide free shipping for orders over $100! Learn more

      When is my order shipped? 

      All orders will be shipped within 24 hours upon payment confirmation. 

      How long does it take to receive my package?

      Typically orders will arrive at your shipping address within 3 to 21 business days, depending on the location of your country. 

      Help! I have not received my package. 

      If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

      ORDER AND REFUND

      What if I am unsatisfied with my order?

      We offer 100% refund back guarantee if you find any defects or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.

      I would like to return my purchase!

      If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must be unused, in the state you received them, and in the original packaging. 

      Typically, it takes about 5-20 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

      If you have any further queries, please do not hesitate to drop us an email. We are happy to help!

      How long does it take to receive my refund?

      Typically, it will take about 5 - 20 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

      PAYMENT INFORMATION

      Is it safe to use my credit/debit card on your site?

      Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

      What forms of payment do you accept?

      Currently, we accept PayPal and Credit/Debit card payment through Shopify Payments for all orders. 

      I have a query or issue with my purchase.

      Please send us an email and we will respond to you within 24 hours. 

      Thank you for shopping with us!

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